Heard Mental Health hired me to redesign a core interaction flow as part of their B2C web app, which was at the time being underutilized by their customer base.
The project would improve the communication process between therapists and their bookkeepers, and help the company pivot from a service business to a SaaS platform, by increasing overall engagement with existing features.
Over the course of 2 months, I worked directly with Heard’s Co-Founder, Victoria Li who was the primary product owner and lead developer on the project.